FusionSplice ("FusionSplice", "we", "us", or "our") is committed to respecting and protecting your personal information. We recognise the importance of safeguarding data under the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws in South Africa.
1. PURPOSE OF THIS POLICY
This Privacy Policy outlines:
What personal information we collect
How we use and store it
Who we may share it with
Your rights and choices
Our current security and data handling practices
2. WHAT INFORMATION WE COLLECT
When you use our services, access content, sign up, or make a purchase, we may collect:
Full Name
Email Address
Contact Number
Billing Address and Country
Payment Information (processed via third-party providers)
Usage data (such as IP address, browser, device type, general location)
We do not intentionally collect sensitive personal information unless specifically required and voluntarily provided by you.
3. HOW WE USE YOUR INFORMATION
We process personal information for the following purposes:
To manage your account and access to content
To communicate with you about updates, purchases, and services
To process payments securely
To improve our website, content, and user experience
To comply with financial or legal obligations (where applicable)
We do not sell or rent your personal information to any third parties.
4. STORAGE & SECURITY
Your personal information may be stored on secure third-party cloud services located outside of South Africa. While we have implemented reasonable security measures, including SSL encryption and password controls, we do not guarantee that these systems are immune to all threats.
5. DATA SHARING
We may share your information with trusted third-party service providers who assist us in:
Processing payments
Delivering content
Sending communication
Maintaining platform functionality
These providers are contractually obligated to treat your data confidentially.
6. DATA RETENTION
We retain your information:
For the duration of your account activity
For up to 30 days after account closure, unless longer retention is required for record-keeping or tax purposes
For a longer period if legally or contractually necessary
We encourage users to retain their own backups of any uploaded data.
7. MARKETING & COMMUNICATION
By registering or interacting with our platform, you may receive communications related to:
Account status
Content updates
New services or special offers
You may opt out of marketing emails at any time using the unsubscribe link or by contacting: support@fusionsplice.ai
8. YOUR RIGHTS
We support your rights under POPIA and related legislation and will aim to uphold them as we formalise our processes. These rights include:
Requesting access to your personal information
Requesting correction or deletion of inaccurate data
Objecting to certain forms of processing
Withdrawing consent where consent was the legal basis for processing
We commit to responding to data-related requests within a reasonable timeframe. Please contact: support@fusionsplice.ai
9. BUSINESS TRANSISTIONS
In the event that Company goes through a business transition, such as a merger, acquisition by or with another company, including partial or all assets, any personally identifiable information we have on record will likely be transferred with the transition.
10. SECURITY
We employ and protect all data with SSL encryption and other security measures to ensure you that your data is protected and safe. However please be advised that while we take extra measures to protect your data and integrity of your information, we cannot guarantee that our security measures will prevent unauthorized access from occurring. Please take the proper steps to maintain the security of your account information. We highly recommend that you set a tough to guess password for your registered account with Company to ensure others from easily guessing your password.
11. UPDATES TO THIS POLICY
This policy may be updated from time to time as our practices evolve or our compliance status changes. Material changes will be communicated via our platform or email.
12. CONTACT INFORMATION
If you have any questions or concerns about this policy, services or features, please don’t hesitate to contact us at support@fusionsplice.ai